Faq

What shipping methods do you offer?

We offer standard and express shipping options to most countries. Delivery times vary depending on your location and the shipping method selected during checkout.

How long does delivery take?

Standard shipping typically takes 7-14 business days, while express shipping delivers within 3-7 business days. Please note these are estimates and may vary.

What is your return policy?

We accept returns within 30 days of delivery for unworn items in their original condition with all tags attached. Please contact our customer service to initiate a return.

Do you offer exchanges?

Yes, we offer exchanges for different sizes or styles of the same value. Please note that exchange availability depends on current stock levels.

How should I care for my jewelry?

To maintain the quality of your jewelry:

• Store pieces separately to prevent scratching
• Remove jewelry before swimming or showering
• Clean with a soft, dry cloth
• Avoid contact with perfumes and chemicals

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping with a handwritten note. Select this option during checkout.

What materials are used in your jewelry?

Our jewelry is crafted from high-quality materials including sterling silver, gold plating, stainless steel, and premium alloys. Each product description specifies the materials used.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.