Refund policy

Eligibility for Refunds

At RubiaVell, we want you to be completely satisfied with your jewelry purchase. You may request a refund within 14 days of receiving your order, provided that:

• The item is unused, in its original condition, and with all original packaging and tags
• The item is not a personalized or custom-made product
• The item is not marked as final sale

How to Initiate a Return

To request a refund:

1. Contact our customer service team via email at [email protected] with your order number
2. We will provide you with return instructions and a return authorization number
3. Package the item securely with all original packaging and documentation
4. Ship the item back to us using a trackable shipping method

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You will receive email confirmation when your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will arrange for a replacement or full refund at no additional cost

International Returns

For international orders:

• Customers are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping service with insurance
• Refunds will be processed in the original currency of payment

Non-Refundable Items

The following items are not eligible for return or refund:

• Personalized or custom-made jewelry
• Items marked as "Final Sale"
• Items that show signs of wear or have been altered
• Items not returned in their original packaging

Contact Us

For any questions about our refund policy, please email us at [email protected]. We're happy to help!