Terms of service
1. General Terms
By accessing and purchasing from RubiaVell ("we", "us", or "our"), you agree to be bound by these Terms of Service. These terms apply to all jewelry items including necklaces, earrings, rings, bracelets, keychains, brooches, glasses chains, and anklets available on our platform.
2. User Agreement
All purchases made through RubiaVell constitute a legally binding agreement. You warrant that you are at least 18 years old or have parental consent to make purchases. We reserve the right to refuse service to anyone for any reason at any time.
3. Limitation of Liability
RubiaVell shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:
- Your use or inability to use our products
- Unauthorized access to our systems
- Any third-party conduct or content
- Any errors or omissions in product descriptions
4. Intellectual Property
All content on RubiaVell, including designs, text, graphics, logos, and product images are our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.
5. Refund Policy
We accept returns within 14 days of delivery for unworn items in original condition with tags attached. To initiate a return:
- Contact our customer service for a return authorization
- Ship items back using a trackable method
- Refunds will be processed within 5 business days after we receive the returned items
Custom or personalized items are non-refundable unless defective.
6. Dispute Resolution
Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled through binding arbitration in accordance with the laws of our jurisdiction. The prevailing party shall be entitled to recover reasonable attorney fees.
7. Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where RubiaVell is established, without regard to its conflict of law provisions.