Shipping policy
Shipping Information
At RubiaVell, we are committed to delivering your jewelry pieces with care and efficiency. Please review our shipping policy below for detailed information about order processing and delivery.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Time
Standard Shipping typically takes:
- Domestic: 3-7 business days
- International: 7-21 business days
Delivery times are estimates and not guaranteed, as they depend on carrier schedules and customs processing for international orders.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
We ship to most countries worldwide. However, some destinations may have restrictions or require additional customs documentation. Customers are responsible for any applicable customs fees, taxes, or import duties.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failure to pay customs fees, we will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged or Lost Packages
While we take great care in packaging your items, please inspect your order upon arrival. If your package is damaged during transit or doesn't arrive within the expected timeframe, please contact our customer service team immediately.
Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer.