Privacy policy

1. Information We Collect

RubiaVell collects the following types of personal data when you interact with our website:

• Order Information: Name, email address, shipping/billing address, payment details
• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Communication Data: Emails, chat messages, or other correspondence

2. How We Use Your Information

We process your personal data for the following purposes:

• To process and fulfill your orders for jewelry and accessories
• To provide customer support and respond to inquiries
• To improve our website functionality and user experience
• To prevent fraud and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping carriers, IT support
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal data only as long as necessary:

• Order information: 7 years for tax and accounting purposes
• Customer service communications: 3 years
• Website analytics: 26 months

5. Your Rights

Under GDPR, CCPA, and other privacy laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (with certain exceptions)
• Object to or restrict certain processing
• Receive your data in a portable format
• Opt-out of marketing communications

To exercise these rights, please contact us through our website.

6. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for all data transmissions
• Regular security assessments
• Limited access to personal data
• Secure payment processing

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve shopping experience

You can manage cookie preferences through your browser settings.

8. International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last Updated" date.

10. Contact Us

For any questions about this Privacy Policy or your personal data, please use the contact form on our website.